Our employees are our most important assets as their commitment and engagement is essential to delivering true value and creating enduring wealth for our stakeholders and successfully implementing the FSDH culture which encompasses the totality of our shared attitudes, values, practices and goals.
With increasing competition worldwide, attracting and retaining the best talent has never been more important; so we place a great emphasis on the development of our people via our strategic human resources agenda, a decision which has worked for us so far.
Over the years, competition has tried to replicate our systems and processes to no avail because whilst our products and services can be emulated, the FSDH person – unique and inimitable – cannot. The FSDH person is professional, research oriented, proactive, analytical and passionate about value addition which makes him/her different. We have come to realize that our human resources are a part of the total products/services we deliver to our clients; so they are our major differentiating factors for the services we render.
With this in mind, FSDH has developed its innate culture and all members of staff are encouraged to conduct themselves in accordance with the main principles of excellent customer service, image building, collaboration, learning and high performance – principles on which the FSDH culture was developed.
In a bid to ensure that this culture is enshrined in our daily lives at FSDH, several initiatives are designed and undertaken. One of such initiatives is to identify members of staff who have consistently exhibited these values and celebrate them as role models. Since 1999, we have celebrated over 16 FSDH Persons of the year in Senior and Junior Categories.
We also encourage our employees to engage and participate in our Corporate Social Responsibility programmes, demonstrating in a tangible way how FSDH Merchant Bank and its employees combine a culture of performance with a culture of responsibility.