In the FSDH environment, we are driven by core values that revolve around:

• The Customer
• Performance
• Learning
• Image Building
• Collaboration

The FSDH way means:

• Doing things that place a premium on the quality of our service delivery, at all levels, to our customer, our process and our people.
• Developing and sustaining long term relationships with our customers thereby gaining a good understanding of their business needs and building trust and loyalty.
• Until the customer is satisfied, we are not. Our service delivery must reach this level in the shortest possible time.
• Exploring the operating environment for opportunities that will benefit the customer and benefit us, without breaching the law.
• Asking the questions, ‘Did we get to the customer in a good time?’ ‘Did we get it right the first time?’
• Developing the right skills and competencies in our people.
• Asking the question, ‘Can I do it better today’?
• Treating each other with unreserved respect.
• Recognising that no-one individual is a complete repository of all-knowledge.
• Communicating openly with each other without fear of reprisal.

 

First Securities Discount House Limited
Head Office: Niger House (6th floor), 1/5 Odunlami Street, P.M.B 12913, Lagos, Nigeria. E-mail: info@fsdhgroup.com  Phone: 234-1-2640160-9, 234-1-2640150-9, 234-1-2702880-2 (Dealing only) Fax: 234-1-2640173-4 Telex: 28453 FSDHNG	Abuja Office: Plot 990, 1st floor,  NAL Building, NAL Boulevard Opposite Leventis Close Central Business District Garki, Abuja Nigeria. E-mail: fsdh-abuja@fsdhgroup.com  Phone: 234-9-6700535 ,            234-9-2731170	Portharcourt Office: Afribank Building (2nd floor) 5 Trans Amadi Road, PortHarcourt., Nigeria. E-mail: fsdh-phc@fsdhgroup.com  Phone: 234-84-463308, 234-802-4081331 Fax: 234-84-463174